Desktop Support Technician Job at Zeektek, Torrance, CA

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  • Zeektek
  • Torrance, CA

Job Description

Job Summary:

We are seeking a skilled Tier 2 Desktop Support Technician to assist with the rollout and support of a company-wide Windows 11 migration. The ideal candidate will have strong technical knowledge of Windows operating systems, desktop hardware, and enterprise IT environments. This role involves end-user support, issue resolution, troubleshooting, and assisting with pre- and post-migration tasks to ensure a seamless transition.

Key Responsibilities:

  • Provide Tier 2 support for end-users during and after Windows 11 migration.
  • Troubleshoot and resolve software, hardware, and configuration issues related to the new OS.
  • Assist with the deployment of Windows 11 via imaging or in-place upgrade tools.
  • Collaborate with Tier 1 support to escalate and resolve complex issues.
  • Ensure all user data, settings, and applications are backed up and restored accurately.
  • Document support procedures, known issues, and resolutions in the IT knowledge base.
  • Participate in migration planning, testing, and validation processes.
  • Communicate clearly with users about changes, impact, and resolution timelines.
  • Support SCCM/Intune-based deployments and application packaging as needed.
  • Identify and recommend improvements to migration tools and support processes.

Qualifications:

  • 3+ years of desktop support experience, preferably in a large enterprise setting.
  • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy.
  • Experience supporting or executing OS migrations (Windows 10 to 11 preferred).
  • Proficiency with imaging tools (e.g., MDT, SCCM) and remote desktop tools.
  • Familiarity with Intune, OneDrive, BitLocker, and common enterprise applications.
  • Solid troubleshooting skills for hardware, software, and network connectivity issues.
  • Excellent communication, documentation, and organizational skills.
  • Ability to work independently and manage time in a fast-paced environment.

Preferred Certifications:

  • CompTIA A+, Network+, or Security+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation (a plus)

Working Conditions:

  • May require after-hours or weekend work during critical phases of migration.
  • Physical ability to lift and move desktop equipment (up to ~40 lbs).

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