Job Description
DESCRIPTION
Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market.
Key job responsibilities
Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
Ability to take action and ownership of situations with minimal guidance.
Monitor backend metrics for programs assigned.
Correlate backend metrics with tester feedback to identify trends.
Manage multiple project/programs simultaneously.
Create test plans for Alpha, Beta, and Delta Programs.
Create test cases with the Product Managers for the users to go through during the testing phase.
Create end of week reports for stakeholder for all assigned programs.
Attend weekly business reviews to review programs assigned with leadership.
Work with the logistics team to ship product for assigned programs.
About the team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.
Key job responsibilities
* Drive simultaneous Alpha and Beta testing programs encompassing hardware, firmware, software, and mobile applications
* Collaborate with Product Management to gain deep product knowledge and create targeted test scenarios and user feedback surveys
* Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas
* Monitor and optimize worldwide tester engagement while ensuring consistent device connectivity and participation across all regions
* Generate data-driven insights by analyzing survey results, user feedback, issue patterns, and feature suggestions to measure against product metrics and KPIs
* Synthesize historical product data and customer service trends with current program feedback to identify patterns, implement solutions, and proactively prevent recurring issues
* Perform comprehensive QA validation of pre-release firmware and app builds, conducting thorough internal testing before deploying new hardware or features to testers
* Coordinate seamlessly with worldwide stakeholders and cross-functional teams across multiple time zones
* Maintain strict compliance with Amazon's Prototype Security protocols and Trade Compliance regulations
* Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer
* Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in-hand dates for synchronized program launch
A day in the life
Your day kicks off by attending a stand-up with your global team, presenting updates on tester engagement, device performance, and program milestones. In the morning, you dive into the planning phase of a new trial, refining objectives and timelines while collaborating with Product Management to establish success metrics. You update the risk mitigation strategy in response to recent feedback. After lunch, you shift to execution mode. You coordinate with the logistics team on the latest hardware distribution schedule and work with developers to address an emerging issue in the test app deployment. You then lead a cross-functional meeting to ensure alignment between Product and Technical Program Management teams. In the afternoon, you focus on monitoring and driving ongoing trials. You analyze device performance data through Tableau dashboards, track engagement metrics, and review the latest survey results. You identify a potential risk and quickly adjust resource allocation to mitigate it. Before wrapping up, you update project timelines in Jira, ensuring all stakeholders have visibility into the latest progress. You also refine the program documentation in Confluence, maintaining a clear audit trail of decisions and changes. Throughout the day, you've balanced strategic thinking with hands-on problem-solving, adapting to changing requirements while keeping a keen eye on quality standards and compliance requirements. Your ability to navigate the dynamic nature of research initiatives while applying structured program management methodologies has been key to driving the project forward. As you log off, you feel satisfied knowing that your efforts are directly contributing to informed product development decisions that will shape the future of Ring's offerings.
About the team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Job Tags
Full time, Work at office, Worldwide, Day shift,