Position: Second Shift Truck Dispatcher
Location: Fairfield, Ohio
Reports to: Second Shift Supervisor
Relay Express is a 24/7 Logistical Solutions Provider, with headquarters in Fairfield, Ohio. We are currently looking for a full-time 2 nd shift Dispatcher. The shift is Monday- Friday, 1430-2300. The ideal candidate should have a background in fast-paced environments including experience with multi-line phones, and computer proficiency including Word and Excel. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company.
Duties and Responsibilities:
· Understand all Relay Express Large Vehicle service types and customer-specific SOPs.
· Build strong geographic and operational knowledge of our service markets and driver fleets.
· Monitor fleet capacity in real time to anticipate needs before orders are placed.
· Conduct driver pre-check calls two hours before report time to confirm availability and understanding of assignments.
· Assign orders to the most qualified contractor based on:
- Customer time requirements
- Freight volume/dimensions
- Special handling needs
· Proactively track all drivers using GPS and dispatch software to ensure on-time pickups and deliveries.
· Collaborate with Customer Service Representatives to provide real-time updates and resolutions to customers.
· Log all critical delivery details in real-time (arrival/departure times, BOL numbers, freight counts, PODs, etc.).
· Maintain open communication with Branch Managers to align dispatch operations with IC capacity and performance targets.
· Promote safety by ensuring ELD and FMCSR compliance.
· Uphold Relay Express’ Social Covenant, fostering a respectful and compassionate workplace.
· Pick parts for outgoing orders while adhering to specific requirements (quantities, names, part numbers, serials, return packs, etc.).
· Represent the company professionally in appearance, conduct, and communication.
· Maintain professional attire, language and business demeanor in all dealings with customers, employees and vendors.
Experience and skill requirements:
· Experience in fast-paced dispatch, customer service or phone centers.
· Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems.
· Strong computer skills including Microsoft Office proficiency and the ability to become expert in the company’s dispatch platform.
· Desire to work independently and proactively to support the overall team Dispatch Operations goals.
· Strong communication skills and the ability to develop positive relationships with the driver fleet.
· Professional image and communication skills.
· Ability to adapt to changing customer needs and driver availability.
· Ability to manage multiple factors in a high stress environment.
· Ability to work a flexible schedule, with the understanding that different times demand more hours.:
o Additional time as demand requires *
Benefits and Compensation:
· Pay: $23-$25 an hour based on experience.
· Hours: 1430-2300 M-F
· Medical Benefits after 60 days. Premium pd at 75%
· Optional Life & AD&D Insurance after 60 days
· Optional Dental and Vision Insurance after 60 days
· 401k Profit Share with company match after 1 year
· Paid time-off: 12-days for year one then handbook specifics. 6-days after 90-days and another 6 available after 180-days in first year.
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